IT Freedom Blog

2020 Technology Outlook

by Jessica Baker on

I feel like it was just yesterday that I was writing our 2019 outlook post, and now here we are gearing up for 2020 and a whole new decade. A lot has happened over the last year, and 2020 is projected to be no different. In terms of the information technology industry, CompTIA reports that the global IT industry will grow at a rate of 3.7% in 2020 alone. So what is driving this growth? Spending on new technology, increased product options, improvements in current products and services available, and positive government interactions within the industry. 

Aside from these growth drivers, what else can we expect to see in 2020?

2020 Technology Outlook-1

Emerging Technologies

2020 is shaping up to be another year of new technologies entering the market at a steady pace. We should be on the lookout for new:

  • Internet of things hardware, software, and connectivity products
  • Software and Platform-as-a-Service options for just about anything in your business that can be outsourced or automated
  • Robotics/drone uses in both the consumer and business space
  • Augmented reality, virtual reality, and artificial intelligence uses
  • Cybersecurity improvements
  • Uses for big data analytics in business

All of these uses will continue to change how we do business, and how we interact with businesses as a consumer, in the next year and throughout the decade ahead.

Internal Focus Shifts

Over the next year internal IT and leadership teams are projected to have an increased focus on software development, thanks to the increased ability to develop custom solutions and a decreased reliance on prepackaged business software. They will also be focusing more time on cybersecurity, no shock there, infrastructure, and data protection. 


This is a term we've been hearing quite a bit as we discuss 2020 trends. Hyper-Automation is the combination of machine learning, software, and automation tools to complete business tasks. Different from robot automation processes, hyper-automation utilizes this combination to increase artificial intelligence decision making skills in order to:

  • Decrease step-by-step human involvement
  • Increase efficiency, productivity, and overall output
  • Decrease errors

Hyper-Automation is proving to be especially useful in collecting, processing, and organizing data to be analyzed for business decision making. 


Over the past few years we've seen an increased desire by consumers to know exactly where their information is being stored and how it's being used by businesses and websites. We've also seen an increased awareness by companies in regards to the liability involved in maintaining data. This trend is projected to continue into the new year. Plan on seeing more legislation focused on how companies can use consumer data, how it must be stored and protected, what data they can actually collect and use, and the rights of consumers when it comes to their personal information.

5G Rollouts

A while back we talked about the state of 5G, but in 2020 you can expect major 5G changes. This next year will begin large scale rollouts throughout the country, no longer will it only be available in select major cities. 5G is expected to aid in the development of autonomous vehicles, internet of things devices, artificial intelligence, and virtual reality because of the mobile networking ability available with 5G. So, in 2020 and beyond, be on the lookout for more 5G enabled devices and many more discussions about what 5G can really do. 
Check out this list from digital trends to see what devices currently on the market are 5G compatible


Shocking, we know. We've only said this basically every year. 
Sarcasm aside, cybersecurity improvements and changes are going to be part of every tech outlook for a very very long time. Cyber criminals are getting smarter and faster leading to a rapidly changing cybersecurity landscape. In 2020 plan to see more:

  • Information on cyber insurance, and why it may or may not be right for your business
  • Increase usage of passwordless authentication, whether that be one time passwords, or biometric authentication methods
  • Device encryption advancements in both consumer and business technologies
  • Cloud security improvements, as more and more people move away from physical storage solutions

Small businesses should also be hyper-aware of their cybersecurity tactics going into 2020 as they are projected to be at an increased risk. As technologies change and cybersecurity becomes more involved, small businesses often don't have the resources to adequately protect themselves, and cyber criminals are using that to their advantage. 

2020 is projected to be a year of big changes for both business and consumer technologies and we can't wait to see how it develops.

We’ll answer your tough technology questions.

Connect your team of trusted IT Support Professionals in Austin.
Contact Us