We recently posted a piece discussing what it is that an IT service provider actually does, and while it's helpful for businesses to know what we do, we think it's even more helpful to discuss the benefits these services bring to a business. Now everyone will end up determining what their own personal benefits are but the way we see it, there are three major benefit categories that we think everyone can agree on: cost savings, increased efficiency, and scalability.
Let’s be honest, this seems to be one of the most important benefits to many decision makers. Having a relationship with a managed service provider can help save you money in both the long and short term. It’s no secret that technology issues can cost a lot, especially when you’re using a break/fix style provider that charges you for every minute spent on an issue. It makes it impossible to budget, or really know what you’re spending on IT until the end of the year. Most MSPs will charge a predictable monthly fee and have experts on call and ready to help resolve any issues, without charging extra for every little thing. This model also incentivizes providers to be extremely proactive and having a proactive provider watching out for your business can help protect you from unexpected costs related to compliance issues and security breaches. If your security is lacking, or you’re found to be out of compliance, you could face devastating fines or restitution costs to customers, vendors, and business partners. Having someone whose purpose is to keep your business and customers data safe could save you money and even the future of your business, depending on the circumstances.
Few things are worse than being in the middle of the work day and realizing all your systems are down. Customers can’t spend money, employees can’t work, and you’re losing revenue and productive hours of the day.
A partnership with an MSP works to ensure that doesn't happen, and in the event it does, there is someone working on getting you back up and running, hopefully before you even realize there was a problem. Working with an MSP also gives employees access to a team of experts around the clock to answer questions, resolve issues, and get them back to work as soon as possible. Should something come up with internet providers, phone companies, security companies, etc. your MSP can handle it and get everything running as it should, ensuring your employees aren’t spending time on hold while they should be doing the work you hired them for.
You MSP will also work with you to develop standard procedures and documentation for things like:
- Hardware & software purchasing
- Hardware & software patching and updates
All of these things will help improve the overall efficiency of your business and make sure your technology isn’t slowing you down.
With growth can come growing pains and oftentimes some of the hardest growing pains to overcome are technology based. With an MSP you can focus on your core business functions and let someone else handle and plan for the technology growth. Any reputable MSP is going to be able to plan your technology around the future of your business. They will work with you to gain a deep understanding of where your business has been and your vision going forward, allowing you to plan, budget, and have peace of mind that your technology is working for you, not against you.
Obviously there are a multitude of benefits that come from working with an MSP, many of which end up being unique to your business, but these are the 3 general benefits that we tend to see for all businesses.
If you’d like to see what benefits a long term relationship with an IT provider could bring to your business, give us a call or send us an email! We would love to help!