IT Freedom Blog

The Difference Between "Break/Fix" and Managed IT

by Matt Miller on

In the IT world the most common method of maintaining business operations has been an approach called “break/fix”, and it’s been that way for awhile. This traditional method works like this: something goes wrong, you call your service provider, they come and fix it, and send you the bill. In the modern IT environment, this is now the bare minimum when it comes to support for your business.


Enter Managed IT

Managed IT has evolved from an ever-changing technological business environment. Businesses have come to rely on having a stable network more than ever, and this has developed the need for a new type of IT support. Unlike break/fix support, managed IT is proactive. A managed IT provider’s approach involves predicting and detecting network issues in order to develop a solution to the issue before it even happens. This solution benefits businesses far more than waiting until something is broken and having to wait until it is fixed.

How does Managed IT Compare

The most important difference between these two approaches is shown in the interest of the respective parties. A “break/fix” provider’s interests are often opposite of the client, while managed providers align their interests with those of their clients.

“Break/Fix” Providers

  • Only make money when a problem arises, producing incentive to avoid permanently solving issues
  • Have no incentive to invest in network management or automation systems
  • Rarely make guarantees, as they never know what situation they may be called on to fix
  • Bill clients for every problem, even if it’s the same, reoccurring problem
  • Have a clear monetary incentive to allow disasters. The more damage, the more work they do, the more they can bill.

Managed IT Providers align their interests with their clients because they:

  • Charge a fixed monthly fee to keep the network running smoothly
  • Have a clear incentive to improve the stability of the network whenever possible
  • Lose time and money when clients’ networks suffer from unexpected problems
  • Guarantee the benefits that a stable, robust network management team offers
  • Invest in modern automation systems, preventing downtime and increasing network stability
  • Provide results that grow with their clients’ needs and adapt to new needs as they arise

It’s easy to see that managed IT offers more than the traditional method of IT support. As time goes on we hope more and more businesses will consider and ultimately switch to a managed service provider for the benefit of their company.

Hiring and Retention of In House IT


For similar posts check out our master list of Managed Services blogs.

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